SHIPPING & TRACKING
⚠️Your Shipping Address⚠️
Please make sure that you enter the correct shipping address. Orders will be shipped to the address listed on the purchase confirmation. Include your COMPANY NAME if you are using your office address.
Any lost package due to incorrect, incomplete or outdated address is at the buyer’s cost. We do not issue refunds for lost, unclaimed or undeliverable orders.
If in a case of lost mail, tracking will be proof of shipping.
If orders get returned due to wrong address, buyer would need to pay for shipping to get it shipped out again.
Who will pay the customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
What shipping method our shop is using?
We use e-Express service provided by Hongkong Post.
The shipping time is around 7-16 working days for most cities which are subject to situation of flight availability, customs clearance, territory coverage, etc. For destinations in extensive territory like Brazil and Russia, it may take more delivery time.
There are 4 tracking points for e-Express: (1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered only. You will be given a tracking no. when your order is dispatched.
RETURNS & EXCHANGES
We don't accept returns, exchanges and cancellations, please contact us if you have any problems with your order.