Frequently Asked Questions

I am very new to leathercraft, will I be able to understand your pattern?
If you have basic knowledge of the materials and tools for leather craft and have experience in stitching leather too, you should have no problem understanding our patterns and simple step by step instructions.
You may contact me if you have any questions about the patterns or instructions. Since I have a full-time job in the daytime, I may not be able to answer instantly. However, I will try to reply ASAP.

Are you selling on Etsy too?
Yes, we are selling patterns and custom stamps on Etsy too. Feel free to place orders there, it's the same.

ORDERS & SHIPPING (DIGITAL PRODUCTS)

What's the processing time of my order (for digital downloads)?
The patterns will be available to download once payment is confirmed.

Where can I download my patterns?
Please see this page for details.

Do my purchased patterns expire and is there a download limit?
Your purchased patterns will expire 3 months from the date of purchase (90 days).
It is important to note that all patterns purchases have a MAXIMUM FILE DOWNLOAD LIMIT of 3. If you need additional downloads, please contact us with details and we will consider if we can accommodate your request or you will require additional purchase.

Who will pay the customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

ORDERS & SHIPPING (PHYSICAL PRODUCTS)

Do you ship internationally?
Yes, we do ship internationally. Please check with us if the shipping cost is not generated during checkout.

What's the shipping time of my order?
Shipping time is highly affected by Covid-19, it is not 7-16 working days anymore. It can be up to 20-40 working days depends on flight availability and Covid situation.

What shipping method our shop is using?
We use e-Express service provided by Hongkong Post.
There are 4 tracking points for e-Express: (1) Acceptance at the counter; (2) Handed over to the carrier / Left for the destination; (3) Arrival at overseas mail processing centre; and (4) Delivered only. You will be given a tracking no. when your order is dispatched.

Do you accept urgent orders?
We don’t accept urgent orders. Except for Digitial items, most of our products are made to order. Please give us some time to work out quality products.

What's the processing time of my order (for physical products)?
The time we need to prepare an order for shipping varies. For details, see individual items.

Who will pay the customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

What if I am not a home when the package is delivering?
We are sending the package by Hong Kong Post – Registered mail, for standard shipping. This is a mail service with records of posting and receipt and you can track a registered mail item after it is posted. The postman will deliver each registered package item door-to-door once. If the postman is unable to deliver the item on that occasion, a notification card will be left, and you can collect the mail from the designated post office with the card and your identity card. For registered mail to a PO Box, a notification card will be put into the box. You can collect the mail at the post office counter with the notification card and your identity card.

Please contact us if you have any other questions!