The shipping time is around 7-16 working days for most cities which are subject to situation of flight availability, customs clearance, territory coverage, etc. For destinations in extensive territory like Brazil and Russia, it may take more delivery time.
There are 4 tracking points for e-Express: (1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered only. You will be given a tracking no. when your order is dispatched.
Except Digitial items, most of our products are made to order. Please give us some time to work out quality products.
You may contact me if you have any questions about the patterns or instruction. Since I have a full-time job at daytime, I may not be able to answer instantly. However I will try to reply ASAP.
– Text should be no less than 6pt.
– Minimum stroke width of at least 0.5pt.
– File format: .jpg / .jpeg / .png / .pdf
– Do not mirror your design, we will engrave the pattern as per the file submitted.
– Please make sure you have the right to use the image. You will be fully responsible for any copyright infringement issue of the design you use.
The black areas of your image will be engraved, i.e the parts of the wax that are raised when stamped.
Engrave depth: 0.6mm
Step 1: When your payment is completed, please go to “My account”
Step 2: You will then enter the “My account” page. Please click “Downloads” on the left hand side.
Step 3: You will be able to see the templates that you have just purchased in zip file format. Click to download the file. Please note that the download link usually valid for one month only.
If you have any problems getting your file, please contact us for help.